PAYMENT TERMS
Depending on the duration of appointment, varying levels of Medicare rebate will apply. Please ensure your bank details are up to date with Medicare to get the rebate reimbursed directly to you.
If you intend to claim Medicare rebate, a valid referral from your GP addressed to Serene Minds Clinic is mandatory.
Please be mindful that you are advised to pay the full fee prior to consultation. Appointment will not be finalised until payment is made.
We accept credit and debit card payments (Visa and Master Cards).
INITIAL APPOINTMENT
It is an hour long appointment when we are getting detailed information from you, and sometimes your family and or friends, while we start establishing a treatment plan.
FOLLOW UP APPOINTMENT
Follow-up appointments can differ in cost based on length of appointment.
CANCELLATIONS
Cancellation, non-attendance or partial attendance of an appointment are collectively referred to as ‘Cancellation’ in this Cancellation Policy.
Whilst we understand that unplanned issues do arise which may necessitate cancellation of a scheduled appointment, we ask that you notify the clinic in line with the cancellation periods outlined below, so that your appointment time may be offered to another client in
need of the service.
CANCELLATION FEES
• 0-24 hours’ notice of cancellation: Full appointment fee
• 24-48 hours’ notice of cancellation: 50% of appointment fee
• More than 48 hours’ notice of cancellation: No cancellation fee
The clinic will not accept future bookings from a client until any outstanding cancellation fee is paid in full. The clinic may waive the cancellation fee if special or exceptional circumstances apply as determined at the sole discretion of the clinic.
UPFRONT PAYMENT
In the event of previous cancellation by the client, the clinic reserves the right to request upfront payment in full before accepting a future booking by the client. The clinic requests upfront payment in full, from new client.
CANCELLATION BY THE CLINIC
In the event of cancellation by the clinic, you will be offered an appointment as soon as practicable.
UNCONFIRMED APPOINTMENTS
All appointments must be confirmed within 48 hours of the scheduled appointment. The clinic will send SMS reminders of the appointment time.